Data protection policy for the customer register of Kaukora Oy
Data protection policy and description on processing activities in accordance with regulation 2016/679 of the European Parliament and Council and section 10 of the Finnish Personal Data Act 523/1999
1. DATA CONTROLLER
Kaukora Oy
Tuotekatu 11
FI-22100 Raisio, Finland
Tel. +358 2 437 4600, exchange on weekdays during 8am–4pm
2. CONTACT PERSON
Ville Ristimäki
Kaukora Oy
Tuotekatu 11
FI-22100 Raisio, Finland
Tel. +358 2 437 4600, exchange on weekdays during 8am–4pm
3. NAME OF THE REGISTER
Customer and equipment register of Kaukora Oy.
4. LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA
The processing of the personal data contained in the register is based on the consent given by the customer.
5. INTENDED PURPOSE OF THE REGISTER
The information contained in the register is used for handling matters related to product support, warranties, and product complaints, as well as for delivering products and services, invoicing, preventing misuse, and investigation.
In addition, the information can also be used for the development and marketing of products and services.
6. RETENTION PERIOD FOR REGISTER DATA
We store the data for the expected lifecycle of the products, i.e., for 15 years. Data that is older than this is deleted from the system.
7. INFORMATION CONTAINED IN THE REGISTER
The register contains the following information:
– Name
– E-mail address
– Telephone number
– Street address, postal code, city/town
– Product number
– Brand name
– Installation month
– Installation company
– Reason for the contact
– Description of device operation
– Description of the property and the heating system
– Data on the consumption of energy and domestic water
8. OTHER DATA COLLECTION
Kaukora Oy collects data on the users of its website. In addition to Kaukora Oy, third parties may also use cookies (e.g., Google Analytics) to collect data on those who visit the website.
9. REGISTER DATA SOURCES
The register data sources include the data collected from the customer via the contact form, by phone, or face to face, as well as the data collected from collaboration partners, installation companies, or the maintenance organisation of Kaukora Oy.
10. DISCLOSURE OF DATA
Data shall be disclosed to Kaukora Oy’s maintenance and product development personnel and sales organisations, as well as the company’s maintenance and installation partners.
Some of the subcontractors utilised by Kaukora Oy and the related service providers operate on a global scale, so the customer’s data or messages may also be processed outside the EU/EEA when it is necessary for the implementation of the service.
11. PROTECTION OF PERSONAL DATA
The data saved in the register is protected by technical security systems, such as firewalls, and it can only be accessed by specified persons.
An effort shall be made to protect the data of Kaukora Oy’s collaboration partners by contractual means.
12. RIGHT OF INSPECTION AND CORRECTION
The data subject has the right to check what kind of personal data has been saved about them in the register. Data requests must be sent in writing to the data controller’s contact person mentioned in section 2.
13. AMENDMENTS TO THE DATA PROTECTION POLICY
The data subject has the right to demand the data controller to supplement, amend, or delete any incorrect, unnecessary, or dated data that has been saved about the data subject in the register. Such requests are to be sent in writing to the data controller’s contact person mentioned in section 2.